Refund policy

Our posters are printed individually after an order is placed. Please contact us before returning any item, as our production partner does not provide a standard return address.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please email bud.dorrigo24@gmail.com within 30 days of delivery. Include your order number, a description of the problem, clear photographs of the item and packaging, and a photograph of the shipping label where relevant.

We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy. Do not send an item to us or to a production facility unless we have approved the return and supplied written instructions.

LOST ORDERS

Please contact us within 30 days of the estimated delivery date if an order appears to be lost. We will check the delivery details and tracking before arranging the appropriate remedy.

CHANGE OF MIND

Because each poster is produced to order, we do not offer returns, exchanges or refunds for change of mind, an incorrect size selected by the customer, or differences between screen and printed colour that are not printing defects.

REFUNDS

When a refund is approved, it will be issued to the original payment method. Processing times may vary between payment providers. We will notify you when the refund has been submitted.

RETURN POSTAGE

If a physical return is required, we will provide return instructions after approving the claim. Where an item is confirmed to have a problem covered by applicable consumer law, we will reimburse reasonable return postage as required by law.

YOUR CONSUMER RIGHTS

This policy operates in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law or other applicable consumer-protection laws.

CONTACT

For return or refund questions, email bud.dorrigo24@gmail.com.